Your Branded Store. Fast Delivery.
Direct Payments. WhatsApp Connected. Zero Commission.

Plans start at AED 149 per month for Basic (up to 500 products). We've got Standard (AED 349, up to 2,500 products) and Premium (AED 799, unlimited everything plus concierge support). All plans include unlimited orders, unlimited customers, and a custom domain.

One hundred percent yes. Zero percent commission. Every dirham you make stays in your account. The only fee you pay is your bank's standard payment processing fee, which is typically around 2.5 percent for card transactions. That's it. No hidden costs. No surprise percentages taken from your revenue.

Normally it's AED 999 for custom domain setup, payment gateway integration, and onboarding. But founding merchants who join this month get it waived permanently. That discount never goes away, even if we raise the fee later.

Yeah, upgrade or downgrade whenever you want. Your products, customers, order history, and integrations all stay intact. No downtime, no rebuilding anything. Just flip the switch.

No. Month to month, always. We'd rather earn your business every month instead of trapping you in a contract. If we're not delivering, you can cancel anytime. Simple as that.

You can upgrade to a higher tier whenever you want. Need team members with different access levels? Need API access for custom integrations? We can build that for you. Talk to us about custom enterprise plans if you're doing serious volume.

Yes, if you pay annually you get about 15 percent off (Save 17% · 2 Months Free). But we don't lock you into annual contracts. Month to month is always available.

In UAE: Yes, one of these: Dubai DED Instant License, Free Zone Commercial License (DSO, IFZA, Meydan, DMCC), or an e-Trader/Freelancer Permit. In Saudi Arabia: Ministry of Commerce Commercial Registration (سجل تجاري) or Maroof freelance certificate. Other GCC Countries: Check local requirements, but we can guide you. In Process? No problem. Our team can set up your store, products, and WhatsApp flows while your license is being issued.

No. We never touch your money. All payments go straight from customers through regulated payment processors (Stripe, MyFatoorah, Network International) directly into your company bank account. Settlement is typically next day or the day after (T plus one or T plus two). You control it completely.

Any bank works. Emirates NBD, WIO, Mashreq, First Abu Dhabi, Al Rajhi, any of them. As long as your bank accepts merchant payments from global payment processors, you're good.

Most processors require a business account, but many freelancer and free zone licenses come with fast-track banking. Our concierge can guide you through getting set up or recommend which bank offers the fastest turnaround for merchants.

Yes. If you're running a team, you can give different people access to different things. Some can manage products, some can handle orders, some can see finances. You control who sees what.

Your customers can be anywhere, but your bank account needs to be in your home country or UAE if you're based here. Payments settle in your local currency if possible, or in USD if your bank allows it.

Simple. Customer visits your store, adds items to cart, picks size and color, adds custom notes if they want. At checkout they have two options: one click Apple Pay payment (instant and clean), or tap 'Order via WhatsApp' which opens WhatsApp with their cart pre-filled as a message. Your team confirms or upsells in the chat, takes payment via link, and you're done. No extra apps. No confusion.

No. Your customers are just normal WhatsApp users. They have your business number in their contacts, tap the WhatsApp link at checkout, and that's it. They don't need anything special.

Yes. Every order pings your WhatsApp automatically with customer details, what they bought, delivery address, and GPS pin. Your team just replies in WhatsApp to confirm or ask questions. You can also see everything in your merchant dashboard.

We generate secure payment links they can click right in the WhatsApp chat. Payment happens instantly on their phone, and your system marks the order as paid. No manual checking required.

Yeah. You can assign orders to different team members, add notes, tag high-priority customers, all from WhatsApp or the dashboard. Your entire team stays synced.

Absolutely. Once a customer pays, automated WhatsApp messages go out with order confirmation, prep updates, 'on the way' notifications, and delivery complete. All automatic.

WhatsApp is where 95 percent of GCC commerce happens, so that's our focus. But we're adding Telegram support soon for merchants who want it.

No, we don't do deliveries ourselves. You have three options: use your own drivers, partner with a local courier, or a mix of both. We handle the tech and integrations.

Completely. Assign orders to your driver via WhatsApp or dashboard. They get a delivery slip with the address, GPS pin, and customer phone number. Your customer tracks in real time. Done.

We work with Careem Box, Quiqup, Aramex, Jeebly, SMSA Express, and others. You can also use multiple couriers on the same store. We auto-generate shipping labels so your driver picks them up and goes.

You set custom zones and delivery fees. Downtown Dubai costs more to deliver than JLT, right? Set it per area. Customers see the cost at checkout before they buy. No surprises. Multi-location merchants can set different zones per branch.

Yes. For florists, bakeries, gifting, catering you can offer time slots. Morning, evening, specific dates, even midnight delivery. Customers pick at checkout. Your team gets notified and delivers in that window.

If you use a courier that supports it (Careem Box, Quiqup, Jeebly) then yes, customers can request it. You'll see higher delivery costs but much faster orders. Good for restaurants and urgent orders.

Yeah. Set both options on your store. Customer picks delivery or 'I'll come pick it up.' If pickup, they get an address and can show up whenever your hours allow.

Perfect, that's actually common. Set delivery for online orders and let some customers pick up in-store. Your dashboard shows both, inventory syncs, no confusion.

Your driver tries again or calls the customer. If it's a courier, they handle failed deliveries per their policy. You stay in the loop via WhatsApp notifications.

If your courier provides GPS tracking, yes. Customers get a link to track their delivery. If it's your own driver, you can also give customers a link to track their order on your store dashboard.

All the major ones your customers actually want: Apple Pay and Google Pay (one tap, super fast); Visa, Mastercard, American Express; Mada (Saudi Arabia), Jaywan (UAE), KNET (Kuwait), Benefit (Bahrain), NAPS (Qatar), OmanNet (Oman); Tabby and Tamara (split payments, interest-free in four installments); Cash on Delivery (COD) if you want to offer it; and Pay-by-Link (for WhatsApp checkout or invoicing).

Core payment methods (cards, Mada, Apple Pay) work on every plan. BNPL options like Tabby and Tamara need to be enabled separately, but we can add them.

Depends on your payment processor, but usually no minimum or a very small one (AED 1 or 2). Some BNPL options have a minimum (like AED 50 for Tabby).

Nope. Guest checkout is the default. They add items, checkout, pay, done. They don't need to sign up for anything. Makes conversion way better.

Yes, if they opt in. Repeat customers can store their card or Apple Pay on file for faster checkout next time. Increases repeat purchase rate significantly.

If your payment processor supports it (most do), international customers can pay with their cards. Settlement happens in your local currency or USD depending on your bank.

Yes. All payment data is encrypted and processed through PCI-DSS Level 1 compliant processors. We don't store raw card data. It's bank-level security.

Depends on your payment processor, but Tabby and Tamara let customers split payments across four installments interest-free.

Your payment processor handles disputes and chargebacks per their policy. You'll get notified immediately if there's an issue. We help facilitate the resolution.

We do the heavy lifting: 1. Product Upload: Send us your menu, Instagram posts, Excel sheet, or Shopify export. We format, crop, optimize images, and upload everything. 2. Custom Branding: We set up your logo, brand colors, domain name (yourbrand.com or yourbrand.shop), and bilingual copy. 3. Payment Gateway: We handle underwriting with your payment processor and get you live. 4. Courier Integration: We connect you with your preferred delivery partner and test it works. 5. Live Testing: We do a real AED 1 test transaction with you to make sure everything flows smoothly. 6. Training: Quick call to show your team how to use WhatsApp order management and the dashboard.

Excel sheets, CSV files, Shopify exports, Salla exports, or Instagram links. If it's a different format, just ask. We figure it out.

Yes. Shopify, Salla, WooCommerce, or manual spreadsheets. We import customers, products, order history, everything. No data loss.

Name, price, category, and one photo minimum. Variants (size, color), descriptions, and multiple photos are great but we can help format those if needed.

You can use your existing domain if you want. We handle the DNS setup and make your store live on it. Or we can register a new one for you and set it up.

Usually a few hours to 24 hours depending on your current provider and DNS cache. We'll handle everything on our end.

Totally possible. We can set it up as a subdomain (shop.yourbrand.com) or you can link to it from your existing site. Customers shop on ETapri, you manage everything from one dashboard.

Yes, but WhatsApp is faster and better. We monitor both. Premium merchants get a dedicated account manager with direct phone access.

Same-day for WhatsApp. We're based in Dubai so we're online Gulf time. Email typically gets answered within 24 hours.

Absolutely. Book a time and our team will walk you through everything, answer your questions, and show you exactly how it works for your specific business type.

We can do that. If you need something specific, we discuss the scope and timeline. Custom dev is available but quoted separately. Most merchants are happy with what's built-in though.

One hundred percent yes. You own everything. Customer names, phone numbers, email addresses, order history, products, catalogs, everything. If you ever leave, you can export all of it in standard formats (CSV, JSON, etc.) and take it with you.

Absolutely not. Ever. We never share, rent, or sell customer data to third parties. We're not a data company. We're a commerce platform.

On secure, encrypted servers with automatic backups. We follow GDPR and regional data protection regulations. Your data is safe and backed up daily.

Your data is always yours. If we ever shut down or get acquired, you get your full data export. That's a guarantee.

We can see order metadata to provide support and analytics, but we don't read customer conversations. Those are between you and your customer.

We use industry-standard encryption. Payment data is processed through PCI-DSS Level 1 compliant payment gateways. We don't store raw card data.

Yes. We comply with GDPR, UAE data protection, Saudi Arabia regulations, and other relevant GCC data laws. We handle data responsibly.

Yes. Customers can request deletion and we handle it. You can also delete customer records from your dashboard anytime.

Yes, automatic daily backups. If something goes wrong, we can restore within hours. You also get regular export options.

We send reminders before anything happens. If payment fails, we give you time to sort it out. We won't randomly delete your store or data. We'll work with you.

Look, ETapri works best if you've already got an audience: Instagram followers, WhatsApp contacts, email lists, or people coming to your physical store. Tell your existing customers on Instagram Stories, WhatsApp status, and TikTok; send a WhatsApp broadcast message; print QR codes on packaging, receipts, and bags; showcase your real Instagram feed on your store; leverage Google Local Maps searches; and offer 'First Order 15% Off' promo codes that work seamlessly at checkout.

Google Local Services Ads are gold for salons, florists, cafes, or service businesses. Join hyper-local community groups, message your personal circle, partner with micro-influencers (5K to 50K followers in your niche—one post can drive hundreds of orders), and optimize your custom domain for Google search keywords like 'buy organic coffee Dubai' or 'same-day flowers Abu Dhabi'.

Yeah, we've got you covered: Discount codes (like SUMMER20), flash sales with countdown timers that create urgency, bundle deals ('Buy 2 Get 3rd at Half Off'), repeat customer rewards, and automated email/WhatsApp re-engagement campaigns.

Absolutely: WhatsApp Business API for customer messaging, email platforms (Mailchimp, Klaviyo, ConvertKit), CRM tools (Salesforce, HubSpot, Pipedrive), Google Sheets and Zapier for custom automations, and POS systems linking your physical store inventory.

Smart post-purchase recommendations, personalized back-in-stock alerts, reorder reminders ('Your coffee beans are running low'), VIP early-access for high spenders, and seasonal promotions tied to Eid, Mother's Day, and holidays.

Yeah, this is huge: set up referral tracking links with commission per sale, partner with trustworthy micro-influencers in fashion, beauty, food, and gifting, and create special wholesale/reseller tiers for B2B bulk buyers.

Definitely: Google Shopping feeds with live inventory, Facebook and Instagram conversion tracking, TikTok Ads for younger audiences, and retargeting ads that follow your store visitors.

ETapri is built for Gulf seasonality: ready-made templates for Eid, Ramadan, Mother's Day, National Day, and Christmas; stock planning for big seasons; surge price adjustments for high-demand dates like Valentine's Day floristry; and limited drops with countdown timers.

Track cost per sale, channel performance (influencers vs. Google Ads vs. WhatsApp), net profit per order after shipping, customer lifetime value (LTV), and exportable analytics reports.

Yeah: manage orders from ETapri, Instagram Shop, TikTok Shop, and marketplaces together, sync stock automatically across all channels, and use a unified fulfillment system.

Merchants who already have engaged followers, foot traffic, or WhatsApp contacts; sell high-frequency products (restaurants, flowers, skincare, specialty groceries, perfumery, laundry); are based in urban GCC hubs (Dubai, Abu Dhabi, Riyadh, Jeddah, Kuwait City); and actively engage with customer inquiries.

Restaurants and cafes usually see their first orders in a week and reach solid profitability by month two or three. Florists and gifting see massive revenue explosions during holidays. With an existing customer list of even 500 people, you will see orders within the first 2 weeks.

Yeah: quarterly growth calls for premium merchants, social media features across our merchant channels, introductions to local couriers and complementary brands, and published merchant success case studies.

Your dashboard gives you real numbers: daily/weekly/monthly revenue breakdowns, best-selling and slowest-moving products, new vs. repeat customer ratios, traffic sources (Instagram vs. Google vs. WhatsApp), checkout drop-off rates, cart abandonment logs, and sales by geographical delivery zone.

Yes. CSV, Excel, PDF, JSON—whatever format works for you. Export anytime for further analysis in Google Sheets or your own BI tool.

Yes. The live dashboard shows incoming orders, processed payments, and courier dispatch updates in real time.

Yeah. Compare month-over-month, year-over-year, or week-over-week to identify seasonal growth trends.

Yes. You control permissions. Some team members can view full financial analytics, while fulfillment staff only see their assigned orders.

We can deliver weekly or monthly email/WhatsApp summaries of your key business metrics, or you can pull reports directly on demand.

Yeah. Click on any customer profile to view their lifetime order history, total spend, address notes, and favorite products.

Our trend reporting highlights peak demand days and velocity patterns, helping you order raw materials and inventory ahead of seasonal rushes.

Yes. We offer an open REST API and Zapier integration to feed orders and customer data into external BI dashboards.

Email tools (Mailchimp, Klaviyo, ConvertKit), CRM suites (HubSpot, Salesforce, Pipedrive), accounting software (QuickBooks, Xero, Wave), Google Sheets via Zapier, analytics (Google Analytics 4, Meta Pixel), and messaging rails (WhatsApp Business API).

Yes. Connect ETapri to over 6,000+ apps using webhooks and Zapier templates for custom notifications and order workflows.

Yes. Comprehensive API documentation is available for developers building bespoke ERP, WMS, or mobile app connections.

Yes. Native support for Google Analytics 4 (GA4) with e-commerce event tracking (item views, add-to-cart, purchase completion).

Yeah. Install your Meta Pixel with 1-click in store settings to run dynamic retargeting campaigns on Instagram and Facebook.

You can receive real-time order alerts in Slack channels via Zapier webhooks today, with native Slack bot integration on our roadmap.

We provide seamless migration from Shopify. ETapri is an independent, standalone GCC-tailored commerce platform.

If your physical point-of-sale system exports CSVs or connects via webhook/API, we can synchronize catalog and stock quantities.

Yeah. QuickBooks, Xero, and Wave integrations ensure all tax invoices, VAT calculations, and merchant payouts sync automatically.

Yes. Each branch can have dedicated inventory counts, localized delivery radius zones, staff role assignments, and localized order dispatch.

Real-time. You can choose unified multi-store stock pooling or maintain distinct isolated stock quantities for each branch.

Completely. A Dubai Mall branch can operate until midnight while an Abu Dhabi branch closes at 10 PM, with distinct local delivery fees.

Yeah. Set up password-protected wholesale tiers, volume-based bulk discounts, and custom payment terms for corporate clients.

Yes. You can toggle Cash on Delivery on for one emirate and enforce instant digital cards/Apple Pay for another.

Yes. Role-based access ensures branch staff only see and manage orders within their specific physical store jurisdiction.

Yeah. Central warehouse administrators can view global orders across all branches in a single unified fulfillment queue.

Yes. Create localized coupon codes and flash banners targeted specifically to individual branches or delivery zones.

Completely. 100% responsive and optimized for mobile shoppers on iOS Safari and Android Chrome, where 85%+ of GCC orders take place.

Fast. Sub-second page loads backed by global CDN edge caching, optimized modern WebP imagery, and clean lightweight architecture.

Yeah. Choose from curated aesthetic themes tailored to luxury GCC boutiques, perfumeries, roasteries, and artisanal brands with custom fonts, colors, and layouts.

Custom CSS and script insertion (e.g., custom analytics tags, chat widgets) are supported on Standard and Premium plans.

We maintain a 99.9% uptime SLA backed by redundant cloud infrastructure, automated failover, and 24/7 telemetry monitoring.

Message our engineering and support team directly on WhatsApp or email concierge@etapri.shop for prompt Gulf-time assistance.

Yes. Our cloud architecture auto-scales dynamically to handle major viral traffic surges and 10,000+ orders per day without slowing down.

No problem. During major events like White Friday, Ramadan, and Eid sales with 10x normal traffic, your storefront remains ultra-fast.

Yes. A public status dashboard tracks all payment gateways, notification bots, and server infrastructure 24 hours a day.

Works seamlessly across all modern browsers: Google Chrome, Apple Safari, Mozilla Firefox, and Microsoft Edge.

The merchant dashboard is a fully responsive PWA (Progressive Web App) that installs on your iPhone or Android home screen, with native apps launching soon.

Bank transfer or credit/debit card. We send an invoice at the beginning of each billing cycle, payable online in seconds.

Yeah, annual billing saves you 17% (2 months free). You can also pay quarterly if preferred.

We send friendly reminders. If a payment fails, we provide a grace period to sort it out—we never abruptly disable active stores.

Yeah, upgrades take effect immediately with prorated billing adjustments and zero interruption to live sales.

Since you can cancel anytime month-to-month, subscriptions are non-refundable once billed, but our concierge ensures any onboarding issues are resolved immediately.

Yes. Automated VAT-compliant tax invoices detailing all charges are issued monthly and downloadable from your merchant CRM portal.

Yes. Assign finance and billing administrator permissions to your accountant or CFO.

Credit/debit card, Apple Pay, UAE corporate bank transfer, and corporate checks for Enterprise accounts.

Setup fees are 100% waived for founding cohort merchants this month! For enterprise bespoke builds, milestone-based installment schedules are available.

Downgrades apply at the end of your current billing period, with prorated credit balances credited toward your next cycle.

Completely. We support solopreneurs, growing boutiques, and enterprise chains processing tens of thousands of orders without artificial volume caps.

Yes. High-volume merchants and regional brand houses qualify for Enterprise custom SLA agreements and tailored volume pricing.

Our Dubai engineering team scopes and develops custom workflows, specialized ERP connectors, and bespoke checkout integrations.

Privé and Enterprise tiers include a dedicated Dubai-based account manager with direct priority WhatsApp and phone access.

Yeah. Our team regularly reviews merchant funnel drop-offs, checkout speeds, and mobile layout to boost your sales conversion rates.

Yes. Your payment processors can accept international cards in over 135+ currencies, allowing worldwide shipping alongside GCC-native express delivery.

Enterprise white-label programs are available for agency partners and retail holding groups. Contact our executive team to discuss.

Upcoming features include native merchant iOS/Android apps, AI-powered catalog tagging, automated WhatsApp voice note transcription, and advanced multi-channel inventory sync.

Continuously. We deploy updates and performance enhancements every month based on direct merchant feedback, at no extra cost to you.

Absolutely. Message your concierge on WhatsApp with feature suggestions or pain points—our product roadmap is heavily driven by our merchants.

Yeah. Premium merchants participate in roadmap review sessions and early beta testing for new commerce capabilities.

We host private merchant networking events, webinars, and founder roundtables in Dubai and Riyadh to share scaling strategies.

Our growth team assists with promotional banner creation, WhatsApp broadcast formatting, and flash sale countdown configurations.

Through our monthly merchant newsletter, in-dashboard changelog banners, and direct WhatsApp release briefings from your concierge.